WELCOME AT ATELIERADENA'S
terms & conditions
RADENA
These general terms and conditions govern the collaboration with Hilde Denayer, trading under the name “RADENA”, with registered office at Muylebeekstraat 85, 1570 Tollembeek, Belgium, registered with the Crossroads Bank for Enterprises and VAT under number BE0891.540.064, email info@radena.be (hereinafter referred to as ‘RADENA’).
Every legal relationship between RADENA, or Hilde Denayer, and the Client (jointly referred to as the ‘Parties’) is governed by these general terms and conditions, which may be supplemented by specific conditions, unless expressly modified in writing.
These Terms and Conditions annul and replace all prior written or oral contracts, proposals, and obligations relating to the same subject matter and preceding the date of the agreement between the Parties.
ARTICLE 1 – SCOPE OF APPLICATION
1.1. These terms apply when a (photo) session, or training package (online or in-person – hereinafter referred to as ‘the Services’) is booked, or when an order of materials or digital products is placed via RADENA’s webshop (hereinafter referred to as ‘the Products’) by a visitor of this website (hereinafter referred to as ‘the Client’).
1.2. RADENA reserves the right to modify or delete these terms at any time without prior notice. The terms applicable to a specific order are those available on the website and in the order confirmation at the time of the order, excluding prior or subsequent versions.
1.3. Should any provision of these terms be deemed invalid, the remaining provisions shall remain fully in force.
1.4. The Client is solely responsible for the accuracy of all information provided. By placing an order or booking a service via the website, the Client confirms that they are a natural person, legally competent, and at least 18 years old. RADENA is not responsible for orders placed by persons or entities not meeting these criteria or for incorrect information provided by the Client.
ARTICLE 2 – FORMATION OF THE AGREEMENT AND ORDERING PROCESS
2.1. Commercial documents and offers do not create binding obligations on RADENA.
2.2. The agreement between RADENA and the Client is concluded only when the order for products or services, submitted via the registration form, is validated by email confirmation sent by RADENA. The confirmation is sent to the email address provided by the Client, who is responsible for ensuring it does not end up in the spam folder.
2.3. For product orders, confirmation is only possible after acceptance of these Terms and Conditions and full payment of the ordered products. RADENA retains ownership of all products until full payment is received.
2.4. Orders are not binding on RADENA unless confirmed by email or other appropriate means after completion of the ordering process.
ARTICLE 3 – PRODUCT PRICES
3.1. The sale prices indicated on the webshop on the date of the order are applicable and are also listed in the order summary. Prices are in euros, excluding VAT and other government-imposed taxes. After payment, the Client will receive an invoice.
3.2. RADENA does not charge shipping or delivery fees.
ARTICLE 4 – SERVICE PRICES
4.1. The Client receives an invoice for the amount payable. RADENA invoices include 21% VAT; stated prices are exclusive of VAT.
4.2. Late payment incurs automatic interest of 1% per month on the outstanding amount, plus a fixed compensation of 10% of the unpaid invoice, with a minimum of 100 EUR. Collection costs are borne by the Client. RADENA may deny access to services until payment is received and may suspend or terminate the agreement if invoices remain unpaid.
4.3. Non-payment of a due invoice renders all other invoices immediately payable. If installment plans are granted, missing a payment triggers full immediate payment. All payments are applied first to accrued interest. Unpaid amounts will be collected legally.
4.4. Invoice disputes must be submitted to RADENA within 7 calendar days of the invoice date via registered letter. RADENA may transfer claims to third parties or delegate obligations, while remaining responsible for proper execution. The Client may not transfer their rights or obligations toward RADENA.
ARTICLE 5 – ONLINE PAYMENT
5.1. Payment is made immediately upon ordering via secure electronic methods provided by Stripe. By ordering, the Client accepts Stripe’s terms and conditions.
5.2. No order is validated without prior payment.
5.3. RADENA accepts payments only from accounts within the European Union.
ARTICLE 6 – DELIVERY AND TRANSFER OF RISK
6.1. Products and workbooks are delivered only after receipt of payment.
6.2. Delivery is via postal services, RADENA’s transport, or an external carrier chosen by RADENA.
6.3. Risk transfers to the Client at the time the agreement is concluded.
6.4. RADENA is not liable for delays, loss, or damage caused by third parties, unforeseen circumstances, or force majeure. RADENA will strive to deliver as soon as possible.
6.5. If products are damaged in transit, the Client may contact RADENA for resolution.
ARTICLE 7 – LIABILITY, INDEMNITIES, FORCE MAJEURE AND EXCLUSIONS
7.1. RADENA’s liability is limited to that imposed by law, except for explicit obligations under these terms.
7.2. RADENA strives to ensure website and webshop availability 24/7 but is not liable for interruptions or damages caused directly or indirectly.
7.3. RADENA is not liable for material, bodily, indirect, or consequential damages.
7.4. RADENA is not liable for delays or defects due to force majeure. In such cases, RADENA will notify the Client immediately in writing.
7.5. Any liability is limited to reimbursement of the product or service price.
7.6. The website provides general information only; RADENA’s obligations regarding access, orders, delivery, and services are best-effort.
7.7. RADENA is not responsible for external website links, content, or damages arising from their use.
ARTICLR 8 – CANCELLATION OF ORDERS
8.1. Service orders can only be canceled via registered letter or confirmed email.
8.2. Cancellation includes no-shows without notice, except in proven force majeure cases.
8.3. Cancellation fees: 30+ days – 50 EUR + VAT; 14–30 days – 75% of total; <14 days – 100% of total.
8.4. Digital product orders cannot be canceled or returned once received.
ARTICLE 9 – INTELLECTUAL PROPERTY
All designs, concepts, creations, illustrations, logos, photos, descriptions, and related documentation remain the property of RADENA. Publication requires written consent.
ARTICLE 10 – PROCESSING OF PERSONAL DATA
10.1. By ordering, the Client consents to RADENA processing personal data for delivery, customer management, newsletters, marketing, and statistics. See RADENA’s privacy policy: https://www.radena.be/gdpr.
10.2. RADENA complies with GDPR (24 May 2016). Clients have rights to access, correct, or request deletion of their data via written request with ID copy.
10.3. All personal data is confidential and not shared with third parties.
10.4. Participants in RADENA programs must respect privacy within closed groups; shared content remains within the group.
ARTICLE 11 – COMPLAINTS
All complaints must be submitted to RADENA.
ARTICLE 12 – GOVERNING LAW AND COMPETENT AUTHORITIES
12.1. These terms and the relationship between RADENA and the Client are governed by Belgian law. The Vienna Convention (CISG, 1980) is excluded.
12.2. The Client accepts electronic evidence.
12.3. Disputes will be resolved exclusively by the courts of the judicial district of Brussels.